Kettering Health , a major healthcare provider in the region, confirmed Tuesday morning that a cyberattack caused a system-wide technology outage, impacting thousands of patients and employees across its facilities. The organization identified the issue as resulting from "unauthorized access" to its network and is working with a third-party cybersecurity firm to address the attack and restore systems.
The outage has disrupted operations at Kettering Health’s medical centers, though physician office visits remain unaffected. Elective inpatient and outpatient procedures have been canceled and will be rescheduled, with care teams reaching out to affected patients. Emergency rooms and clinics continue to operate, ensuring critical care remains available. However, the organization’s call center is also offline due to the attack.
Kettering Health issues statement
“We understand this is frustrating for our patients and concerning for those with family members in our care,” Kettering Health stated. “We have procedures in place to ensure safe, high-quality care despite this disruption.”
Local emergency services, including Harrison Township and the Miami Valley Fire District (MVFD), are diverting patients to other hospitals, such as those in the Premier Health Network, until Kettering Health restores full operations. “We’re giving them time to handle this internally,” said Harrison Township Fire Chief Mike Christ. “We’ll resume transports when they’re ready.”
Kettering Health patient's claim scam calls
Adding to the chaos, Kettering Health has received reports of scam calls targeting patients. Callers posing as Kettering Health representatives have requested credit card information for medical expenses. The organization clarified that while it typically contacts patients about payments, it has suspended such calls out of caution and emphasized that these scam calls are not linked to the cyberattack.
Patients receiving suspicious calls are urged to report them to local law enforcement. Kettering Health reiterated its commitment to patient safety and system recovery as it navigates this crisis.
The outage has disrupted operations at Kettering Health’s medical centers, though physician office visits remain unaffected. Elective inpatient and outpatient procedures have been canceled and will be rescheduled, with care teams reaching out to affected patients. Emergency rooms and clinics continue to operate, ensuring critical care remains available. However, the organization’s call center is also offline due to the attack.
An Unknown #Ransomware group has allegedly compromised the Kettering Health (@KetteringHealth) systems, a healthcare network operating multiple hospitals, outpatient facilities, and Kettering College across western Ohio 🇺🇸. Due to the incident, the organization had to suspend… pic.twitter.com/lVqLi4gN83
— VenariX (@_venarix_) May 20, 2025
7:58 this morning, first responders were notified all Kettering Health hospitals were on emergency reroute. Patients have been getting transported to other hospitals due to a cybersecurity attack at Kettering. Latest @WLWT at 5&6.
— Karin Johnson WLWT (@karinjohnson) May 20, 2025
Here’s the radio traffic from this morning: pic.twitter.com/PNdAnNhm0F
Kettering Health issues statement
“We understand this is frustrating for our patients and concerning for those with family members in our care,” Kettering Health stated. “We have procedures in place to ensure safe, high-quality care despite this disruption.”
Local emergency services, including Harrison Township and the Miami Valley Fire District (MVFD), are diverting patients to other hospitals, such as those in the Premier Health Network, until Kettering Health restores full operations. “We’re giving them time to handle this internally,” said Harrison Township Fire Chief Mike Christ. “We’ll resume transports when they’re ready.”
Kettering Health patient's claim scam calls
Adding to the chaos, Kettering Health has received reports of scam calls targeting patients. Callers posing as Kettering Health representatives have requested credit card information for medical expenses. The organization clarified that while it typically contacts patients about payments, it has suspended such calls out of caution and emphasized that these scam calls are not linked to the cyberattack.
Patients receiving suspicious calls are urged to report them to local law enforcement. Kettering Health reiterated its commitment to patient safety and system recovery as it navigates this crisis.
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